Help & Support
FAQs
What are the goals for this training course?
To build practical skills and confidence to recognise, respond to and prevent elder abuse in ways that support older people and complement existing organisational practice.
Do I need prior knowledge before starting the training?
No prior knowledge is required. The training is designed for all levels of experience.
How long do I have access to the training for?
You will be able to access the training for six months. We recommend downloading any resources you may want to keep for future reference.
How long will it take to complete the whole course?
This course consists of five modules. Learning is self-paced and each module will take approximately 60 minutes each to complete.
Can I stop and start the training?
The training is flexible and built to fit around your workload and lifestyle so you can start, stop and return.
o I receive a certificate at the end of the training?
No, this training is intended as a flexible, skills-focused resource rather than a formal qualification.
Will there be an assessment at the end of the course?
There is no final assessment. Each module includes a short learning checkpoint to help you reflect on what you’ve learned.
What are the technology requirements for the course?
You’ll need an internet connection and a device such as a computer, tablet or smartphone. We recommend using an up-to-date browser for the best experience.
Can I do the training offline or do I need a steady internet connection?
You will need internet access to start the training and to open the modules. However, once you’ve accessed a module, there are offline options available. You can download a module as a PDF for offline reading or the audio files so you can listen offline. To access these downloads, open the module you want and scroll down to the ‘Downloadable resources’ section.
If this training raises issues for me, who should I contact?
Some of the topics in this training may be upsetting. If you feel distressed, low, or need someone to talk to, we encourage you to reach out to a trusted friend, family member or a professional support service. In Australia, you can contact Lifeline on 13 11 14.
Terms & Conditions of Use
We have prepared these Terms of Use as a guide to assist you to get the most out of our website.
Your use of our website indicates that you accept these Terms of Use below. If you use our website during your business or work, you also agree to our Terms of Use on behalf of that business.
Accessing our website
You acknowledge that these Terms of Use are reasonable. You further acknowledge that such consideration includes your use of our website and receipt of data, content and information available at or through our website.
We reserve the right to withdraw or amend the service of our website without notice. We may change or delete the content or any features at any time, in any way, for any or no reason. We will not be liable if for any reason our website is unavailable at any time or for any period. We may in exceptional circumstances cease to publish the website and/or the website content. If we do so, then we will have no further obligation to you. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all people who access our website through your internet connection are aware of these Terms of Use, and that they comply with them.
Intellectual Property Rights
All information, materials, functions and other content contained on our website are our copyrighted property or the copyrighted property of our clients. All such rights are reserved. All trademarks, service marks, trade names, and trade dress are proprietary to us and/or our clients.
Reliance on information posted
Information, materials, functions and/or other content posted on our website is not intended to amount to advice on which you should place any reliance. We therefore disclaim all liability and responsibility arising from any reliance placed on information, materials, functions and/or other content by you and/or any visitor to our website, or by anyone who may be informed of any of it.
Our liability
The information, materials, functions and/or other content displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the fullest extent permitted by law, we and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue
- loss of business
- loss of profits or contracts
- loss of anticipated savings
- loss of data
- loss of goodwill
- wasted management or office time
- and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
Viruses, hacking and other offences
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
Links
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our website must not be framed on any other website. We reserve the right to withdraw linking permission without notice. Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Jurisdiction and applicable law
These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by the law of the State of New South Wales, Australia. Any dispute or claim shall be subject to the non-exclusive jurisdiction of the courts of New South Wales although we retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country.
We make no representation that the website or the content on the website is appropriate or available for use in any particular location. If you choose to access our website you do so on your own initiative and you are responsible for compliance with all applicable laws including any applicable local laws.
Events outside our control
We will not be liable or responsible for any failure to perform, or a delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
General Provisions
Variations
We may revise these Terms of Use at any time by amending this page. You are required to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our website.
Severability
If any of these Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Waiver
If we fail to insist upon strict performance of any of your obligations under any of these Terms of Use, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Interpretation
Headings in these conditions shall not affect their interpretation. A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.
By using this website, you agree that:
- EAAA employees, volunteers and board directors are not responsible for any consequences (including loss or damage or both) arising from using or accessing this website or any of its content (including links to other websites).
- You will not make any claim against EAAA for any loss, damage or expense that may arise from your use of this website, or from your reliance on any of its content.
- EAAA are not responsible for any content that appears on linked websites. External content may not reflect current policies, opinions or approaches to elder abuse.
- This website is intended to be for informational purposes only and is not intended to provide or replace professional advice.
Accessibility Statement
To help improve your accessibility, this page contains information on:
- Recommended web browsers
- How you can improve your viewing experience
- Our approach to ensure accessibility for all
Recommended web browsers
To ensure the best possible access to information and features on this site, we recommend using the latest versions of Chrome, Firefox or Safari.
This website is tested on a variety of popular mobile devices, tablets and desktop computers using different browsers and operating systems.
Our approach to accessibility
Under the Disability Discrimination Act 1992, Australian Government agencies are required to ensure information and services are provided in a non-discriminatory accessible manner.
We have developed this website to meet the Australian Government standard established in respect of this requirement, and ensure content is available to the widest possible audience. These include readers using assistive technology or accessibility features. By adhering to guidelines for accessible web design, we acknowledge the diversity of communication methods, available technologies and abilities of web-users in the community.
This website is compliant with the current Web Content Accessibility Guidelines (WCAG 2.1) standard. WCAG is a technical standard developed under the Web Accessibility Initiative of the World Wide Web Consortium (W3C).
If any information or service provided on this site is inaccessible to you, or you are experiencing problems accessing content for any reason, please email info@eaaa.org.au
Privacy Policy
In this Privacy Policy, ‘us’, ‘we’ or ‘our’ means Elder Abuse Action Australia (ABN 58 625 915 835). We recognise the importance of privacy and are committed to protecting your privacy when handling your personal information.
This Privacy Policy explains how we handle personal information in an open and transparent manner in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws.
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
This Privacy Policy will be reviewed from time to time to take account of new or amended laws, new technology and/or changes to our operations and practices and the changing business environment. All personal information held by us will be governed by the most recently updated policy.
What information we collect
The personal information we may collect about you includes:
- Personal Information. Your name, occupation and location
- Contact Information. Your email address, telephone number and business address
- and other information which may assist us in conducting our business, and providing and marketing our products and services.
How we collect information
We collect personal information through our business relationships with our clients. However, we may also receive personal information from third-party sources such as advertising, an individual’s own promotions, public records, mailing lists, contractors, staff and our business partners.
We will generally collect personal information by way of forms filled out by people, face-to-face meetings, interviews, business cards, electronic communications and telephone conversations. In addition, we collect personal information from our social media web pages (e.g. Facebook, Twitter, Instagram, LinkedIn).
We may collect your personal information when you request or acquire a product or service from us, register with us as a subscriber to our newsletter, provide a product or service to us or when you communicate with us electronically (including email and facsimile), by telephone or in writing.
We may collect information using:
- Cookies (if relevant – an individual can adjust their browser’s settings to accept or reject cookies) or analytics services
- Pixel Tags. Pixel tags enable us to contact or otherwise engage with users through a variety of media.
Where we obtain Personal Information without an individual’s knowledge (such as by accidental acquisition from a client) and not in accordance with this Privacy Policy, we will delete or destroy the information.
If, at any time, you provide personal or other information about someone other than yourself, you must have that person’s consent to provide such information for the purpose for which you provide it to us.
Why we collect information
The primary purpose for which we collect personal information about you is to conduct our business, provide and market our services.
How we use personal information
In addition to the primary purpose outlined above, we may use the personal information we collect, and you consent to us using your personal information:
- to provide you with news and information about our services
- to manage and enhance our services
- to communicate with you, including by email, mail or telephone
- as part of any investigation in relation to you or your activity which we suspect to be a breach of any of our terms and conditions, serious misconduct or unlawful
- as required or permitted by any law or regulation (including without limitation the Privacy Act).
Disclosing information
We never disclose personal information unless otherwise granted permission to do so.
How we hold personal information
We will take all reasonable steps to protect the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure by means of secure premises, locked cabinets, firewalls, password access, secure servers and encryption of credit card transactions.
However, you acknowledge that the security of communications sent by electronic means or by post cannot be guaranteed. You provide personal information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information where the security of the information is not within our control.
If you suspect any misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information, or any other privacy breach please let us know immediately.
If a serious data breach occurs, we must notify you if required under the Privacy Act regarding the circumstances of the breach and may also need to advise the Office of the Australian Information Commissioner.
Resolving privacy issues and complaints
Any issues or complaints in relation to the collection, use, disclosure, quality, security of and access to your personal information may be made to the EAAA Executive Officer:
Executive Officer
Elder Abuse Action Australia
PO Box 5113
Empire Bay NSW 2257
Australia
Email: info@eaaa.org.au
Phone: 1800 960 026
We will respond to your complaint within 30 days and try to resolve it within 90 days. If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you can contact the Office of Australian Information Commissioner via its enquiries line 1300 363 992 or website http://www.oaic.gov.au/ to lodge a complaint.
For further information on management of personal information, please contact EAAA.
EAAA may amend this Privacy Policy from time to time.
Contact us
For all enquiries about SaferSeniors, you can email info@eaaa.org.au or call us on 1800 960 026.